1. Introduction
1.1 About This Policy
This Privacy Policy explains how SpaceSoft Ltd, trading as Optinify ("we," "us," "our"), collects, uses, and protects your information when you use our Shopify applications, visit our website at optinify.ai, or interact with our services.
1.2 Your Consent
By using our services, you agree to this Privacy Policy. If you don't agree, please don't use our services.
1.3 Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes by email or through our app. Please check this page regularly for updates. Your continued use after changes means you accept the updated policy.
2. Information We Collect
2.1 Information You Provide
When you use our services, you provide us with information such as your name, email address, Shopify store URL, and business details. When you install our app, we access the Shopify store data you authorize, including products, orders, and customer information needed for the app to work. When you contact support, we collect your questions, feedback, and any information in your messages.
2.2 Information We Collect Automatically
We automatically collect information about how you use our app, including which features you use, how often you use them, and any errors that occur. We also collect technical information like your browser type, IP address, device information, and time zone. We use cookies and similar technologies to keep you logged in and understand how our app is being used.
2.3 Information from Shopify
Since our app works with Shopify, we receive information from Shopify, including your store details, subscription status, and any data you authorize us to access during app installation. Shopify handles all payment processing, so we never see your credit card information.
3. How We Use Your Information
3.1 To Provide Our Services
We use your information to run our app, sync with your Shopify store, process your requests, and provide customer support. We also use it to improve our app, fix bugs, and develop new features.
3.2 To Communicate with You
We'll send you important emails about your account, subscription, and any service updates. If you agree, we'll also send you newsletters, product updates, and special offers. You can unsubscribe from marketing emails anytime by clicking the unsubscribe link or emailing support@optinify.ai.
3.3 To Improve and Analyze
We analyze how people use our app to make it better. We look at which features are popular, where people have problems, and how we can improve performance. We may use anonymized data (that can't identify you) for research and to understand industry trends.
3.4 For Security and Legal Reasons
We use your information to prevent fraud, protect against security threats, enforce our Terms of Service, and comply with legal requirements.
5. How Long We Keep Your Data
We keep your information as long as your account is active or as needed to provide our services. After you close your account, we keep some information for up to 90 days in case you want to reactivate. Some information may be kept longer if required by law (like tax records). We may keep anonymized data (that can't identify you) indefinitely for analysis.
6. Your Rights and Choices
6.1 Access Your Information
You can request a copy of the information we have about you. Email support@optinify.ai with "Data Access Request" in the subject line.
6.2 Update Your Information
You can update your account information at any time through your account settings or by contacting us.
6.3 Delete Your Information
You can request that we delete your information. Email support@optinify.ai with "Data Deletion Request" in the subject line. We'll process your request within 30 days. Note that some information may need to be kept for legal reasons, and deletion is permanent.
6.4 Opt Out of Marketing
You can stop receiving marketing emails anytime by clicking "unsubscribe" in any email or contacting us. You'll still receive important service-related emails.
6.5 Control Cookies
You can control cookies through your browser settings. Note that some features may not work properly if you disable cookies.
7. How We Protect Your Information
We take security seriously and use industry-standard measures to protect your information, including encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. You're responsible for keeping your account password safe and notifying us immediately if you notice any unauthorized access.
9. International Users
Our company is based in Hong Kong, and your information may be stored and processed there or in other locations where our service providers operate. If you're accessing our services from outside Hong Kong, your information will be transferred to Hong Kong. By using our services, you consent to this transfer.
10. Children's Privacy
Our services are not intended for anyone under 18. We don't knowingly collect information from children. If you're a parent and think your child has given us information, please contact us at support@optinify.ai so we can delete it.
11. Additional Rights for California Residents
If you live in California, you have additional rights under California law (CCPA). You can request to know what personal information we collect and how we use it, request deletion of your personal information (with some exceptions), and opt out of any sale of personal information (though we don't sell personal information). To exercise these rights, email support@optinify.ai with "California Privacy Request" in the subject line. We'll respond within 45 days.
12. Additional Rights for European Users
If you're in the European Economic Area, the UK, or Switzerland, you have additional rights under European privacy laws (GDPR). You can access your data, correct inaccurate data, request deletion ("right to be forgotten"), restrict how we use your data, receive your data in a portable format, object to certain processing, and withdraw consent at any time. To exercise these rights, email support@optinify.ai with "Privacy Request" in the subject line. If you're not satisfied with our response, you can contact your local data protection authority.
13. Third-Party Links
Our website or app may link to other websites we don't control. We're not responsible for their privacy practices. Please read their privacy policies before giving them any information.
14. Data Breaches
If there's a security breach that affects your information, we'll notify you as soon as possible (within 72 hours when required by law) and let you know what happened and what we're doing about it.
15. Contact Us
If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us at support@optinify.ai. We typically respond within 30 days.
Company Details: SpaceSoft Ltd (trading as Optinify), registered in Hong Kong. Website: https://optinify.ai. Parent company: https://www.spacesoft.co/
16. Governing Law
This Privacy Policy is governed by the laws of Hong Kong. Any disputes will be handled in Hong Kong courts.