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Frequently Asked Questions
Optinify is the #1 Shopify popup app built to help store owners grow their email and SMS lists, reduce cart abandonment, and boost conversions.
It gives you professionally designed popup templates, smart targeting rules, exit-intent technology, and built-in analytics, all from inside your Shopify dashboard.
Optinify is built specifically for high-growth Shopify stores. Whether you sell fashion, electronics, food & beverage, home goods, or anything else, Optinify works for your store type.
No. You don’t need coding or design experience to use Optinify.
The canvas lets you customize any popup in minutes. You can change colors, fonts, images, copy, and layout without touching any code. If you can click and type, you can build a high-converting popup.
Absolutely. In fact, you can bring your store theme in the popup canvas in one click.
Still, every element of your popup is customizable. You can change colors, fonts, images, button styles, copy, layout, and animations. The result is a popup that feels like a natural, on-brand part of your store rather than a generic interruption.
Yes. Optinify offers a 14-day free trial with full access to all features.
You can test everything—templates, targeting rules, analytics, and integrations. Above all, you can see real results before committing to a paid plan.
Installing Optinify takes one click. Go to the Shopify App Store, find Optinify, and click "Install."
You'll be redirected to your Shopify Admin to confirm the installation. Once approved, Optinify is connected to your store and ready to use.
No! Optinify is built with performance in mind. Our pop-ups load asynchronously and have virtually no impact on your page speed. We use advanced optimization techniques to ensure your store stays lightning-fast while still capturing more emails.
Yes! All Optinify pop-ups are fully responsive and optimized for mobile devices. They automatically adjust to screen size and look beautiful on phones, tablets, and desktops.
Yes. Optinify includes a Preview Mode that lets you see exactly how your popup will appear to visitors on desktop and mobile before it goes live. This means no surprises. What you see in the preview, is what your customers will see.
Yes. Optinify's native email collection stores all captured leads inside the app dashboard. You can export your full contact list as a CSV file at any time and upload it to any email marketing or CRM platform you use.
Optinify's exit-intent technology detects the moment a visitor is about to leave your site and triggers a popup right at that moment. The detection method differs depending on the device:
On desktop, the popup watches the visitor's mouse cursor. When it moves toward the top of the browser where the close button and address bar are located, the system interprets that as a sign the person is about to leave and fires the popup.
On mobile, since there's no mouse to track, it watches for other exit signals instead: a fast scroll in the page or staying still for too long.
Once one of these signals is detected, the popup appears. This creates a "pattern interruption." A brief pause that can be enough to change the visitor's mind.
Optinify is famous for variational popups:
- Floating bar popups: persistent top and bottom bars for free shipping alerts, announcements, and ongoing promotions
- Lightbox popup: create a professional popup with lightbox templates
- Full page popup: create a full-page popup with Optinify
- Email capture popups: grow your list with opt-in forms and welcome discounts
- SMS popups: collect phone numbers alongside emails for multi-channel marketing
- Exit-intent popups: catch visitors before they leave with a last-chance offer
- Sales & discount popups: promote flash sales, limited-time codes, or seasonal offers
- Custom popups: build any experience with the flexible canvas
Still have questions?
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