Optinify Terms of Service

We may update these Terms from time to time. If we make significant changes, we'll notify you by email or through our app. Your continued use after changes means you accept the new Terms. Please check this page regularly.

To use our apps, you need a Shopify store and must install our app through the Shopify App Store. You're responsible for keeping your account secure, all activities under your account, and making sure all information you provide is accurate and current. If you notice any unauthorized access, contact us immediately at support@optinify.ai.

We give you permission to use our apps and services for your Shopify store. This permission is limited and can be revoked if you violate these terms. You can use the app in your store, access our website and documentation, and receive updates and support.

You agree not to reverse engineer or copy our software, modify or create derivative works, remove our branding or copyright notices, resell or redistribute our services, use our services for anything illegal, try to hack or disrupt our systems, use bots or automated tools to access our services, or share your account with others. Violating these restrictions may result in immediate termination of your account.

All payments are processed by Shopify on behalf of SpaceSoft Ltd. You agree to pay all fees for the services you use, including subscription fees, usage fees (if applicable), and any applicable taxes. Prices are shown in your Shopify admin and may vary by plan.

Most of our services work on a subscription basis, billed monthly or annually. Your subscription automatically renews unless you cancel. You'll be charged at the start of each billing period. All fees are generally non-refundable except as described below or required by law.

Some services may offer a free trial. No charges during the trial period. If you don't cancel before the trial ends, you'll automatically start paying for the subscription. Trial terms will be clearly shown when you sign up.

You can cancel anytime by uninstalling the app from your Shopify admin or contacting us at support@optinify.ai. Cancellation takes effect at the end of your current billing period. You'll keep access to paid features until then, but no refunds for unused time. Cancelling doesn't automatically delete your data—see Section 10 for data deletion.

We may change our prices with 30 days' notice to existing subscribers. New prices apply at your next billing cycle. If you don't like the new price, you can cancel before it takes effect.

Generally, we don't provide refunds for partial billing periods. However, we may issue refunds at our discretion for extended service outages (over 48 hours), serious technical problems that prevent the app from working (if reported within 7 days), or billing errors. To request a refund, email support@optinify.ai within 30 days of the charge. Approved refunds are processed through Shopify within 5-10 business days.

You own all the data you put into our app. By using our services, you give us permission to store, process, and use your data to provide the service, sync with your Shopify store, and improve our app. We may also use anonymized data (that can't identify you or your store) for research and analytics.

You're responsible for the content you upload or create using our services. You promise that you have the right to use any content you upload, your content doesn't violate any laws or anyone's rights, and you won't upload anything illegal, harmful, or offensive.

If you send us suggestions, ideas, or feedback, we can use them for any purpose without paying you or asking permission. This helps us improve our services based on user input.

We work hard to keep our services running smoothly, but we can't guarantee 100% uptime. Services are provided "as available." We may need to take the service down temporarily for maintenance or updates, and we'll try to give advance notice when possible.

We may modify, add, or remove features at any time. We may also discontinue services with or without notice. We'll try to let you know about major changes, but we're not liable if we change or discontinue services.

Our services may integrate with or link to third-party services. We're not responsible for third-party services or their content. Use them at your own risk and make sure to read their terms and policies.

You can stop using our services at any time by uninstalling the app or contacting us at support@optinify.ai.

We may suspend or terminate your account immediately if you violate these terms, engage in fraudulent or illegal activity, don't pay your fees, abuse our services or staff, or cause harm to our services or other users. We'll try to give you notice when reasonable, but we may need to act immediately in serious cases.

After termination, you immediately lose access to our services. You're still responsible for any unpaid fees. We may delete your data according to our retention policy. Some sections of these Terms survive termination, including payment obligations, disclaimers, and limitations of liability.

If you have a dispute with us, please contact us first at support@optinify.ai. Most issues can be resolved through friendly discussion. Give us at least 30 days to try to resolve your concern before taking legal action.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any disputes will be handled in the courts of Hong Kong, and you consent to the exclusive jurisdiction of those courts. However, we may seek injunctive or other equitable relief in any court with jurisdiction to protect our intellectual property or confidential information.

At our sole discretion, we may require that any dispute arising from these Terms be resolved through binding arbitration under the rules of the Hong Kong International Arbitration Centre (HKIAC). The arbitration will be conducted in Hong Kong in the English language. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. Each party will bear its own costs unless the arbitrator decides otherwise.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SpaceSoft Ltd regarding our services. They replace and supersede any previous agreements, understandings, representations, or warranties, whether written or oral.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section will be void. We may freely assign, transfer, or delegate our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. You'll be notified of any such transfer.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision will be severed from these terms. The remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision in these terms does not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by our authorized representative. A waiver in one instance does not constitute a waiver in any other instance.

We will not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes or labor disputes, telecommunications or internet failures, or shortages of transportation, facilities, fuel, energy, labor, or materials.

These Terms are for the benefit of you and SpaceSoft Ltd only. No other person or entity has any rights under these terms, and no third party is entitled to enforce any provision of these terms.