Optinify Privacy Policy

This Privacy Policy explains how SpaceSoft Ltd, trading as Optinify ("we," "us," "our"), collects, uses, and protects your information when you use our Shopify applications, visit our website at optinify.ai, or interact with our services.

Company Information: SpaceSoft Ltd (trading as Optinify), registered in Hong Kong. Website: https://optinify.ai. Support: support@optinify.ai

By using our services, you agree to this Privacy Policy. If you don't agree, please don't use our services.

We may update this policy from time to time. We'll notify you of significant changes by email or through our app. Please check this page regularly for updates. Your continued use after changes means you accept the updated policy.

When you use our services, you provide us with information such as your name, email address, Shopify store URL, and business details. When you install our app, we access the Shopify store data you authorize, including products, orders, and customer information needed for the app to work. When you contact support, we collect your questions, feedback, and any information in your messages.

We automatically collect information about how you use our app, including which features you use, how often you use them, and any errors that occur. We also collect technical information like your browser type, IP address, device information, and time zone. We use cookies and similar technologies to keep you logged in and understand how our app is being used.

Since our app works with Shopify, we receive information from Shopify, including your store details, subscription status, and any data you authorize us to access during app installation. Shopify handles all payment processing, so we never see your credit card information.

We use your information to run our app, sync with your Shopify store, process your requests, and provide customer support. We also use it to improve our app, fix bugs, and develop new features.

We'll send you important emails about your account, subscription, and any service updates. If you agree, we'll also send you newsletters, product updates, and special offers. You can unsubscribe from marketing emails anytime by clicking the unsubscribe link or emailing support@optinify.ai.

We analyze how people use our app to make it better. We look at which features are popular, where people have problems, and how we can improve performance. We may use anonymized data (that can't identify you) for research and to understand industry trends.

We use your information to prevent fraud, protect against security threats, enforce our Terms of Service, and comply with legal requirements.

We do not sell your personal information to anyone. Period.

We work with trusted companies that help us run our services, such as cloud hosting providers, analytics tools, and email services. These companies can only use your information to help us and must keep it secure.

Since our app runs on Shopify, we share information with Shopify as needed for the app to work. This includes the store data you authorize us to access. Shopify handles all billing and payments.

We may share your information if required by law, such as in response to a court order, government request, or to protect our rights and safety or the safety of others.

If our company is sold or merged with another company, your information may be transferred to the new owner. We'll let you know if this happens.

You can request a copy of the information we have about you. Email support@optinify.ai with "Data Access Request" in the subject line.

You can update your account information at any time through your account settings or by contacting us.

You can request that we delete your information. Email support@optinify.ai with "Data Deletion Request" in the subject line. We'll process your request within 30 days. Note that some information may need to be kept for legal reasons, and deletion is permanent.

You can stop receiving marketing emails anytime by clicking "unsubscribe" in any email or contacting us. You'll still receive important service-related emails.

You can control cookies through your browser settings. Note that some features may not work properly if you disable cookies.